Returns & Refunds
Everything you need to know about returning an item.
Our Return Policy
At Xchange Store, we want you to be 100% satisfied. You can return most items purchased on our platform within 7 days of delivery if they meet our return conditions.
Eligible for Return
- Item is damaged or defective upon arrival.
- Wrong item, size, or color delivered.
- "Change of mind" (Item must be sealed and unused).
Non-Returnable Items
- Innerwear and Lingerie (for hygiene reasons).
- Cosmetics and Beauty products with broken seals.
- Perishable goods (Food, Flowers).
- Software or Digital codes.
How to start a return:
1
Contact Support
Use Live Chat or the Contact Form to notify us of the return within 7 days.
2
Package Item
Place the item back in its original packaging with all accessories and tags.
3
Rider Pickup
We will send a rider to inspect and pick up the item from your location.
Refund Process
Once your return is received and inspected (usually within 48 hours), we will notify you of the approval or rejection of your refund.
| Payment Method | Refund Timeline |
|---|
| Debit/Credit Card | 3 - 7 Business Days |
| Wallet / Bank Transfer | 24 - 48 Hours |
Need more help?
Our customer care team is available to assist you with any return issues.
